Q: I have completed the registration on the portal but I did not receive my User ID. How should I access?
A: The registration process begins when the "New User" section is accessed and the information of the form is completed, including the email address of your Tenaris contact. Once the form is completed and submitted, an email from the itsecurityoperations@tenaris.com box will be received on the mail box indicated during registration with the message "Your account creatin is pending authorization. You will be automatically notified when the account has been successfully created". This means that, once completed the registration process, it must be approved by the Tenaris contact elected and the applications responsible for which access was requested. Once complete the approval process, you receive another mail, in the same way as the first, specifying your User ID to access with the message “Your request has been Approved”.

Q: I do not remember my password. How could I access?
A: If you forget your password, you can modify it by completing the process "Forgot your password?". This process can be started by accessing: https://accessmanager.extranet.tenaris.com/sspr/public/ForgottenPassword

Q: When I try to perform the "Forgot your password?" process, I get an error stating that “The username is not valid or your account was not approved yet”.
A: Remember that you should not include the SSN\ prefix while trying to perform the “Forgot your password?” process or login. This error may occur when the User ID is entered with the SSN\UserID format, which is incorrect, or if indeed your application was not approved yet. Just enter your User ID.

Q: When I try to perform the "Forgot your password?" process, I do not receive the mail to execute the steps.
A: The mail is sent to the mail box indicated during user registration. The user should have access to that box and verify that the mail was received either in the Inbox or SPAM folders. The mail is sent from the itsecurityoperations@tenaris.com mail box. If the mail was not received, contact our support accountmanager@tenaris.com box to verify that the account is properly configured. Remember this mail may take several minutes to be received.

Q: When I attempt to log in, I get an error stating that "Your login has been disabled". What should I do?
A: It is likely that the account is blocked due to multiple failed attempts to access. In this case, the account is unlocked after 30 minutes or after performing the "Forgot your password?" process. This process can be started by accessing: https://accessmanager.extranet.tenaris.com/sspr/public/ForgottenPassword. Another alternative could be that your account is disabled because of an year of inactivity. If this is the case you should contact Tenaris for enablement.

Q: When I attempt to log in, I get an error stating that "Your password has expired". What should I do?
A: If the password has expired, you must set a new one by performing the "Forgot your password?" process. This process can be started by accessing: https://accessmanager.extranet.tenaris.com/sspr/public/ForgottenPassword

Q: After clicking on the link received in the "Forgot your password?" mail, a page is correctly presented to perform the change, but after entering the new password and its verification is not possible to submit the form. What should I do?
A: The password change process works using a link sent in the email. There may be antivirus / antispam tools that alter the link in the email and cause it to malfunction. To solve these cases, the link is included in text format in the message body. You must copy the same text, paste it into the browser address bar and then press the Enter key instead of clicking on the link in the email. Then, the password change site should work properly.

Q: When I attempt to log in, I get an error stating "Invalid User or Password". What should I do?
A: At first, verify that you are entering the correct password, always respecting upper and lowercase if any. Should not be sure of it, create a new one by completing the "Forgot your password?" process. This process can be started by accessing: https://accessmanager.extranet.tenaris.com/sspr/public/ForgottenPassword. If after changing the password and trying to log in with it, the system is not accessible, it is likely that your account has been disabled. In this case, contact accountmanager@tenaris.com to verify and correct the access.